AccessSeller-approved · under NDA

This workspace is documentation-first. Buyers evaluate the data dictionary, schema, provenance and quality reporting before any sample is produced, and samples are de-identified. Raw records, credentials and system access are never provided here.

OverviewSaaS
Reference
#912
Region
European Union
Size band
100–500 employees
Years operating
9
Continuous history
7 yrs
Volume
1.1M+ tickets, issues and deploys
Score
79/100
Status
LISTED
Data dictionary3 record families
  • Support Ticketsdocumented
  • Engineering Workflowsdocumented
  • Customer Relationshipsdocumented
Schema and keysJoin surface

Systems of record

ZendeskJiraGitHubSlackSnowflake

Cross-system connectivity

ZendeskJiraGitHubSnowflake

Records join on stable operational keys, allowing a single case to be traced across systems from initiation to financial close.

SampleDe-identified · post rights review

Samples are produced only after the rights review below is complete and the de-identification plan is agreed. A sample is a structured extract with entity and person identifiers pseudonymised, free-text redacted where required, and volumes capped.

Sample not yet released — pending rights review

ProvenanceHow the data was generated

All records were generated as a by-product of the seller's own operations inside systems the seller controls. No scraped, purchased or third-party-licensed corpora are included.

Workflow families captured

  • Tier-1 to tier-3 escalation
  • Bug triage to release
  • Incident response
  • Renewal risk escalation
RightsDiligence states, not legal advice
  • OwnershipREADY

    Company-owned tenants.

  • Source systemsREADY

    Zendesk, Jira, GitHub, Snowflake.

  • Third-party dataREVIEW REQUIRED

    Customer-submitted attachments present.

  • Customer / client dataREVIEW REQUIRED

    Business contact data in ticket bodies.

  • Employee dataREVIEW REQUIRED

    Agent and engineer identities.

  • Potential PIIREVIEW REQUIRED

    GDPR-scope personal data.

  • Contract restrictionsREVIEW REQUIRED

    Customer MSAs include confidentiality terms.

  • Licensing permissionsNOT VERIFIED

    Pending rights review.

  • Retention periodREADY

    Seven years retained.

  • Geographic restrictionsREVIEW REQUIRED

    EU processing preferred.

  • Intended AI useREVIEW REQUIRED

    No customer-identifiable outputs.

  • De-identification requirementsREVIEW REQUIRED

    Contact and attachment scrubbing.

PrivacyDe-identification plan
PII risk
MODERATE
De-identification difficulty
MODERATE
Licensing readiness
REVIEW REQUIRED

Entity and person pseudonymisation, suppression of contact fields and review of free-text comment threads are applied before any extract leaves the seller environment.

QualityReported and verified
Volume
HIGH
Historical depth
MODERATE
Workflow complexity
MODERATE
Cross-system
HIGH
Uniqueness
MODERATE
Data quality
HIGH
Outcome labels
HIGH
Workflow documentationAgent-relevant
01

Tier-1 to tier-3 escalation

02

Bug triage to release

03

Incident response

04

Renewal risk escalation

Applicable AI use cases

Support deflectionVertical AI agentsEvaluation benchmarks
Technical documentationDelivery
Delivery format
Structured extracts (Parquet / CSV) + documentation
Transfer
Seller-controlled secure transfer, audited
Refresh
Negotiable: one-time, quarterly or annual
Access controls
Named recipients under NDA
Licensing termsSeller preference
Preference
Non-exclusive, de-identified derivatives
Potential data value
Assessment available after diligence
Qualified buyer interest
11

Terms are negotiated per buyer. SentryRights does not represent any figure as a valuation and does not represent that this asset is licensable before rights review completes.

Demo data — illustrative sample listings, not live marketplace records