AccessSeller-approved · under NDA

This workspace is documentation-first. Buyers evaluate the data dictionary, schema, provenance and quality reporting before any sample is produced, and samples are de-identified. Raw records, credentials and system access are never provided here.

OverviewIT / MSP
Reference
#2932
Region
European Union
Size band
10–50 employees
Years operating
11
Continuous history
6 yrs
Volume
1.4M+ records
Score
78/100
Status
LISTED
Data dictionary3 record families
  • Support Ticketsdocumented
  • Engineering Workflowsdocumented
  • Invoicesdocumented
Schema and keysJoin surface

Systems of record

ServiceNowJiraMicrosoft 365Slack

Cross-system connectivity

ServiceNowJiraMicrosoft 365

Records join on stable operational keys, allowing a single case to be traced across systems from initiation to financial close.

SampleDe-identified · post rights review

Samples are produced only after the rights review below is complete and the de-identification plan is agreed. A sample is a structured extract with entity and person identifiers pseudonymised, free-text redacted where required, and volumes capped.

Sample not yet released — pending rights review

ProvenanceHow the data was generated

All records were generated as a by-product of the seller's own operations inside systems the seller controls. No scraped, purchased or third-party-licensed corpora are included.

Workflow families captured

  • Ticket triage and routing
  • Change and patch approval
  • Root-cause investigation
  • Client reporting
RightsDiligence states, not legal advice
  • OwnershipREADY

    Company-generated operational records in owned tenants.

  • Source systemsREADY

    ServiceNow, Jira, Microsoft 365, Slack.

  • Third-party dataREVIEW REQUIRED

    OEM vendor case notes.

  • Customer / client dataREVIEW REQUIRED

    Client user identities in tickets.

  • Employee dataREVIEW REQUIRED

    Approver identities appear in workflow audit trails.

  • Potential PIIREVIEW REQUIRED

    Names and work contact details appear in free text.

  • Contract restrictionsREVIEW REQUIRED

    Client agreements require consent for reuse.

  • Licensing permissionsNOT VERIFIED

    Pending rights review.

  • Retention periodREADY

    6 years retained; no scheduled destruction.

  • Geographic restrictionsREVIEW REQUIRED

    EU transfer mechanism required.

  • Intended AI useREVIEW REQUIRED

    Seller prefers training plus evaluation, no resale.

  • De-identification requirementsREVIEW REQUIRED

    Entity and person pseudonymisation required pre-sample.

PrivacyDe-identification plan
PII risk
MODERATE
De-identification difficulty
MODERATE
Licensing readiness
REVIEW REQUIRED

Entity and person pseudonymisation, suppression of contact fields and review of free-text comment threads are applied before any extract leaves the seller environment.

QualityReported and verified
Volume
HIGH
Historical depth
MODERATE
Workflow complexity
HIGH
Cross-system
MODERATE
Uniqueness
MODERATE
Data quality
MODERATE
Outcome labels
HIGH
Workflow documentationAgent-relevant
01

Ticket triage and routing

02

Change and patch approval

03

Root-cause investigation

04

Client reporting

Applicable AI use cases

Support deflectionVertical AI agentsEvaluation benchmarks
Technical documentationDelivery
Delivery format
Structured extracts (Parquet / CSV) + documentation
Transfer
Seller-controlled secure transfer, audited
Refresh
Negotiable: one-time, quarterly or annual
Access controls
Named recipients under NDA
Licensing termsSeller preference
Preference
Non-exclusive, annual license with usage reporting
Potential data value
Assessment available after diligence
Qualified buyer interest
4

Terms are negotiated per buyer. SentryRights does not represent any figure as a valuation and does not represent that this asset is licensable before rights review completes.

Demo data — illustrative sample listings, not live marketplace records